Welcome to Dharmamitra! We are thrilled to help you plan your next adventure. Before you proceed with booking your travel plans, please take a moment to read through our Terms & Conditions. By using our services, you agree to the following terms:
1. General Terms
- Service Agreement: Dharmamitra provides travel itinerary planning services, including but not limited to flights, accommodation, tours, and transport arrangements. By booking with us, you agree to the terms outlined in this document.
- Changes to Terms: Dharmamitra reserves the right to update these terms at any time. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the updated terms.
2. Bookings and Payments
- Booking Confirmation: A booking is considered confirmed only after we receive a deposit or full payment, as specified at the time of booking. You will receive a confirmation email with your itinerary details once the payment is processed.
- Payment Terms: Payments can be made via credit card, debit card, or other payment methods specified on our website. Full payment is usually required 30 days prior to the departure date.
- Price Changes: Prices are subject to change until full payment is made. Any changes in taxes, fuel surcharges, or other fees imposed by third-party providers will be passed on to the customer.
3. Cancellations and Refunds
- Customer Cancellations: Cancellations must be made in writing and are subject to the following conditions:
- 30+ days before departure: Full refund minus a processing fee.
- 15-29 days before departure: 50% refund of the total booking amount.
- Less than 15 days before departure: No refund.
- Provider Cancellations: If a third-party provider cancels a service, we will make every effort to find an alternative. If no alternative is available, a refund for that portion of the trip will be issued.
- Force Majeure: Dharmamitra is not liable for cancellations due to events beyond our control, including natural disasters, political instability, pandemics, or other unforeseeable circumstances. Refunds in these cases will be at the discretion of the third-party providers.
4. Travel Documentation
- Passports and Visas: Customers are responsible for obtaining valid passports, visas, and other required travel documents. Dharmamitra is not liable for any issues arising from improper documentation.
- Health Requirements: It is the customer’s responsibility to meet any health requirements for the destinations they are visiting, including vaccinations and medical check-ups.
5. Travel Insurance
- We strongly recommend purchasing travel insurance to cover trip cancellations, medical emergencies, and other unforeseen events. Dharmamitra does not provide travel insurance but can recommend trusted providers.
6. Liability
- Third-Party Providers: Dharmamitra acts as an intermediary between customers and third-party service providers (e.g., airlines, hotels, tour operators). We are not responsible for any acts or omissions of these providers.
- Limitation of Liability: To the extent permitted by law, Dharmamitra’s liability is limited to the amount paid for the travel services. We are not liable for indirect, incidental, or consequential damages.
7. Customer Conduct
- Respect and Etiquette: Customers are expected to respect local customs and laws during their travels. Any behavior deemed unacceptable by local authorities or service providers may result in termination of services without a refund.
- Responsibility: Customers are responsible for their personal belongings and safety during their travels. Dharmamitra is not liable for any loss, theft, or damage to personal property.
8. Dispute Resolution
- Governing Law: These terms are governed by the laws of the jurisdiction in which Dharmamitra operates.
- Arbitration: Any disputes arising from these terms or our services will be resolved through binding arbitration in the specified jurisdiction.
9. Contact Us
- If you have any questions or concerns about these Terms & Conditions, please contact us at legal@dharmamitra.com . We are here to help!
Thank you for choosing Dharmamitra. We look forward to making your travel dreams a reality!