Effective Date: 10/06/2024
At Dharmamitra, your privacy is our priority. We are dedicated to protecting your personal information and ensuring that it is handled with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services, which include taxi services, home stays, restaurant services, and travel planning.
1. Information We Collect
- Personal Information: When you book a service or create an account, we may collect personal details such as your name, email address, phone number, passport details, and payment information.
- Service-Specific Information: Depending on the services you use, we may also collect additional information, such as:
- Taxi Services: Pickup and drop-off locations, travel routes, and payment details.
- Home Stay Services: Accommodation preferences, special requests, and stay duration.
- Restaurant Services: Dining preferences, reservation details, and dietary requirements.
- Travel Services: Travel itineraries, preferences, and emergency contact information.
- Non-Personal Information: We also collect non-personal data such as browser type, IP address, and website usage information through cookies and similar technologies.
2. How We Use Your Information
- To Provide Services: We use your information to process bookings, manage your travel plans, coordinate taxi pickups, arrange home stays, manage restaurant reservations, and provide customer support.
- Communication: Your email address and phone number may be used to send booking confirmations, updates, promotional offers, and newsletters. You can opt out of promotional communications at any time.
- Improving Services: Non-personal information is used to enhance our website, improve user experience, and conduct market research.
3. Sharing Your Information
- Third-Party Service Providers: We may share your information with third-party vendors and service providers who assist in delivering our services, such as taxi operators, home stay hosts, restaurants, payment processors, and IT service providers.
- Legal Obligations: We may disclose your information to comply with legal requirements, enforce our policies, or respond to legal requests and investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.
4. Cookies and Tracking Technologies
- Cookies: We use cookies to personalize your experience, analyze website traffic, and understand user preferences. You can manage cookie settings through your browser.
- Analytics: We use third-party analytics tools to track and report on website traffic and usage patterns.
5. Data Security
- Security Measures: We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.
- No Absolute Security: While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
- Access and Correction: You have the right to access and correct your personal information. You can update your details by logging into your account or contacting us.
- Deletion: You may request the deletion of your personal information, subject to certain legal and contractual restrictions.
- Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
7. Children’s Privacy
- Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it.
8. International Data Transfers
- Your information may be transferred to, stored, and processed in countries other than your own. By using our services, you consent to such international transfers.
9. Changes to This Privacy Policy
- We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes signifies your acceptance of the updated policy.
10. Contact Us
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thank you for choosing Dharmamitra. We value your trust and are committed to protecting your privacy.